Understand the Payment
Simple Ordering 
Blissful Return
Zuper Delivery

Understand the Payment

1. What payment methods do you accept?

You can pay for your order through the PayPal or Google Checkout by,

• Visa
• Master
• Discover
• American Express

We DO NOT CHARGE your credit card until your order is SHIPPED. In the meantime, we will need the payment in order to PROCESS your order.

2. Is it secured to pay online?

The USB Zone employs secured PayPal Express checkout. All online payments are sent through our secure server and encrypted with this technology. Once your information is sent, only authorized employees will process the payment to fulfill your order at the highest security level. Your credit card information WILL NOT BE STORED after the one-time process.

3. Do I have to pay for the Sales Tax?

Sales tax is only charged to transactions between The USB Zone and states where state tax is applied. Orders shipping to the followings states, therefore, will be charged for the sales tax according to the specific area’s tax rate.:

• California
• New Jersey
• New York
• Tennessee

Note: Sales Tax for New York States is calculated based on the total order amount, including shipping and handling. The tax imposed on shipping and handling is part of the state sales tax, no a separate tax.

Back to Top

Simple Ordering (Purchasing Notes)

1. Can I place my order by phone, fax or email?

All purchase orders have to be submitted online with no exception. We will only provide pre-sale and after-sale customer service over the phone.

2. I didn’t see an order confirmation page. Was my order submitted successfully?

If you didn’t see an order confirmation due to disconnection between your PC and our server, our server may probably have received your invoice. Check your email inbox (or junk mail) for an email notification sent from The USB Zone. If you do, you will be given a sales order number which you can track your order status online. Contac our Customer Service Representative at sales@theusbzone.com to ensure your order was received.

3. I accidentally clicked the submitted button twice and the order is duplicated now. What should I do?

Contact a Customer Service Representative at sales@theusbzone.com before your order is being processed. If your offer is shown as duplicated in our system, we are more than happy to void the order for you as long as it has not be shipped out or invoiced.  Please note that once your order is submitted you will not be allowed to cancel the order. You will have to contact our Customer Service Representative to stop the duplicate order.

4. How can I check my order’s progress?

Once your order is placed, you will be given a sales order # that you may use to check on the latest status on your order. You will receive an email informing you of the receipt of your payment, shipping information and the latest status.

5. My order status is shown as voided after shown as “Payment Received.” Why?

If your order is voided after sending your payment, it may due to the following reasons

• The credit card is declined
• Shipping address cannot be verified within three (3) business days.

You will have to re-order online and enter billing information that is valid. The USB Zone will NOT be able to regenerate the void order for you. Please contact our Customer Service Representative at sales@theusbzone.com if you believe it is an error.

6. Can I add, change or remove items from my order after it has been submitted?

All submitted orders can be modified by our Sales or Customer Service Representatives. Please contact us at sales@theusbzone.com . Please note that orders that have been prepared and ready to be shipped cannot be amended or voided.

7. How long does it take to process my order?

In general occasion, we will process your order within one to two business days and ship out your order no longer than three business days.  The estimated time of arrival will be determined by your selected shipping method and your local postal service.
In some special occasions such as Holiday Sales or back order, your order may be slightly delayed by one to two business days. We ensure your order will be shipped out within five to seven business days.

8. What does Rush Order mean?

The USB Zone also offers Rush Order which is guaranteed to be processed within 24 hours upon the receipt of your order, for a small additional fee. We endeavor to ship out your order on the same day; if the ship-out date on the USPS receipt is not the same day, we will refund you the Rush Transaction Fee.

9. What happens if the item(s) I ordered is in backorder?

If the item you ordered is found to be out of stock, we will process your order with the rest of the items and ship them on time. The backordered item will be sent to you separately within one week with NO additional charge. The item may be shipped directly from our manufacturer to shorten the delay.

10. What happens if the item(s) I want is currently out-of-stock?

We highly recommend you to add the item you want to be in the wish list and enter your email address. You will receive an email notification as soon as your item(s) is available for purchase. Your wish item(s) will be available between 21 business days upon your request.

11. Can I order a product is currently out-of-stock?

YES. The USB Zone offers an option of ordering items that are not yet in stock. We will not charge you until ALL pre-ordered items are in stock. Your pre-ordered item(s) is guaranteed to be available within 14 business days. You  can always check the latest status on your order online.

Back to Top

Blissful Return (Return Policy)

It is our goal to have your blissful return again. Please read this part  carefully in order to achieve your benefits.

1. How do I return a DEFECTIVE item?

 You can return DEFECTIVE items within 21 days of original invoice date. The USB Zone shall have sole discretion as to the credit method. We may refund, issue a credit, ship a replacement product, or exchange. All items will be inspected and tested before a return is authorized.

2. How do I return a NON-DEFECTIVE item?

Returns of NON-DEFECTIVE items will be accepted at 15% restocking fee. No stocking fee will be needed on exchange with items with the same retail price or below. Refund request must be filed within 21 days from the original invoice date.

3. What should I prepare for a return?

All returned items must be 100% complete and packaged in ORIGINAL PACKAGING. Original packaging includes packing materials, manuals, diskettes, CDs, blank warranty cards and other accessories and documentation as of the item originally sent to you. Return will not be processed or full amount will not be returned in the event any item(s) included in the original shipment to you is not in the returned package. Items requested to be return will be immediately denied and honored if the returned package is improperly packaged, altered or physically damaged.

4. How do I file a return request?

Return request has to be submitted online to our RMA Department. This is for proof of return submission date, which determines your eligibility requirement. Items requesting for return consideration should be sent to our RMA Department. We highly recommend you to FULLY insure your package in any event the package is lost or damaged during transit. The USB Zone will not be responsible for returned items that are lost or damaged in transit. Postage and handling charges to our warehouse will be accountable to the sender and is non-refundable. 

5. How long will the return get processed?

All returned items will go through our RMA(Return Merchandise Authorization) Department for inspection. Your return approval will also be determined if eligibility requirements are met for refund, replacement, exchange or repair. Returns processing may take up to 7 business days upon the receipt of the returned package.

6. Why my return is denied?

In the event that your returned item(s) do NOT meet the return requirements described above, we will provide a detailed summary of our determination to decline your return. The merchandise will also be returned back to you. Returns are usually declined because of the following reasons:

• Return request is submitted AFTER 21 days from the original invoice date
• Returned item is damaged due to negligence, incorrect usage
• Returned item is sent in incomplete package
• Standard Certification Label(s) on returned item is removed  (Brand Name, capacity, UPC code)
• Returned item is disassembled, damaged

Back to Top

Zuper Delivery – Delivery Notes

1. How is shipping cost calculated?
Shipping cost is determined according to the followings

• Type of shipping service being selected
• Actual weight of your shipment
• Delivery destination

Shipping and handling fees will be applied to ALL orders, unless special promotion is available. We only charge shipping and handling ONCE for each order.

2. What shipping method is available?

By default, your shipment will be delivered by USPS due to the light merchandises in general. Special delivery service such as UPS or Fedex is available upon request. Please contact our Sales Representative at sales@theusbzone.com

3. How long will delivery take?

Total time of delivery is based on the delivery service you provide. Regular delivery should take no longer than one business week; in addition to 3 business days, you should receive your shipment within 14-18 business days.

• Express Mail – Overnight
• Priority Mail – 1-3 Days
• Regular Mail – 2-9 Days

4. Does the USBZone.com ship internationally?

YES. We accept overseas orders and are happy to arrange international business. For detail information, please contact our Sales Representative at sales@theusbzone.com

201 West Garvey Ave., Suite# 102-167

Monterey Park, CA 91754